Shipping & Returns
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Shipping & Returns
Everything you need to know about getting your pieces — and sending them back.
Orders
Shipping.
- ProcessingOrders are processed within 1–3 business days. You’ll receive a confirmation email with tracking as soon as your order ships.
- DeliveryStandard shipping typically arrives within 5–8 business days once dispatched. Delivery times may vary during launches and holidays.
- RatesShipping is calculated at checkout. Keep an eye out for free-shipping thresholds on qualifying orders.
Returns & Exchanges
Returns.
- WindowUnworn items in original condition can be returned or exchanged within 14 days of delivery.
- HygieneFor hygiene reasons, earrings and final-sale items cannot be returned unless faulty.
- How To StartEmail us at zakia@thirtyoneonline.com with your order number and reason, and we’ll guide you through the next steps.